{"id":3773,"date":"2026-09-16T14:40:46","date_gmt":"2026-09-16T12:40:46","guid":{"rendered":"https:\/\/wp.mcae.nl\/?page_id=3773"},"modified":"2026-09-16T16:35:22","modified_gmt":"2026-09-16T14:35:22","slug":"klachten","status":"publish","type":"page","link":"https:\/\/wp.mcae.nl\/?page_id=3773","title":{"rendered":"Klachten"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;hulpzaam-section hulpzaam-hero hulpzaam-hero&#8211;organisation&#8221; css=&#8221;.vc_custom_e6dcbf9ce42b{padding-top:78px!important;padding-bottom:78px!important;padding-left:20px!important;padding-right:20px!important;background-color:#48665f!important;}&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;hulpzaam-hero__image&#8221; css=&#8221;.vc_custom_052fcf1acb7a{min-height:430px!important;padding:0!important;background-image:linear-gradient(90deg,rgba(36,59,53,.18),rgba(36,59,53,.02)),url(https:\/\/wp.mcae.nl\/wp-content\/uploads\/2026\/09\/hero-home.png)!important;background-position:center!important;background-repeat:no-repeat!important;background-size:cover!important;}&#8221;]<\/p>\n<div class=\"hulpzaam-media-panel hulpzaam-media-panel--hero\" style=\"min-height:430px;position:relative;background-image:linear-gradient(90deg,rgba(36,59,53,.18),rgba(36,59,53,.02)),url(&quot;https:\/\/wp.mcae.nl\/wp-content\/uploads\/2026\/09\/hero-home.png&quot;);background-position:center;background-repeat:no-repeat;background-size:cover;\"><span class=\"hulpzaam-image-alt\" style=\"position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);clip-path:inset(50%);white-space:nowrap\"><img decoding=\"async\" src=\"https:\/\/wp.mcae.nl\/wp-content\/uploads\/2026\/09\/hero-home.png\" alt=\"Tijdelijk beeld voor persoonlijke ondersteuning\" loading=\"lazy\"><\/span><\/div>\n<p>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;hulpzaam-hero__content&#8221;]<\/p>\n<div class=\"hulpzaam-hero__content-shell\" style=\"min-height:430px;display:flex;flex-direction:column;justify-content:center;padding:72px 8%;background:#48665f;color:#ffffff;\"><div id=\"ultimate-heading-4596ae64681315fd\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-4596ae64681315fd uvc-8088 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-4596ae64681315fd h1'  data-responsive-json-new='{\"font-size\":\"desktop:56px;tablet:44px;phone:36px;\",\"line-height\":\"desktop:64px;tablet:52px;phone:44px;\"}' ><h1 style=\"font-weight:bold;color:#ffffff;margin-bottom:18px;\">Klachten<\/h1><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-4596ae64681315fd .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:20px;tablet:18px;phone:17px;\",\"line-height\":\"desktop:32px;tablet:29px;phone:28px;\"}'  style=\"font-weight:normal;color:rgba(255,255,255,0.86);\"><\/p>\n<p>HulpZaam wil graag dat u tevreden bent over de ondersteuning. Heeft u een klacht, bespreek deze dan zodat er samen naar een oplossing en verbetering kan worden gezocht.<\/p>\n<p><\/div><\/div><\/div>\n<p>[\/vc_column][\/vc_row]<br \/>\n[vc_row el_class=&#8221;hulpzaam-section hulpzaam-rich-text hulpzaam-family-organisation&#8221; css=&#8221;.vc_custom_39745966795d{padding-top:78px!important;padding-bottom:78px!important;padding-left:20px!important;padding-right:20px!important;background-color:#ffffff!important;}&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-xs-12&#8243;][vc_column_text]<\/p>\n<h2>Een klacht bespreken<\/h2>\n<p>De actuele interne en externe klachtenroute wordt hier beschreven op basis van Nederlandse bronnen en de goedgekeurde werkwijze van HulpZaam.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<br \/>\n[vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;hulpzaam-section hulpzaam-cta-band hulpzaam-family-organisation&#8221; css=&#8221;.vc_custom_f58c2d9190f6{padding-top:78px!important;padding-bottom:78px!important;padding-left:20px!important;padding-right:20px!important;background-color:#d88468!important;}&#8221;][vc_column width=&#8221;1\/1&#8243;]<\/p>\n<div class=\"hulpzaam-cta-shell\" style=\"padding:68px 8%;background:#d88468;color:#ffffff;\">[vc_column_text]<\/p>\n<p>Wilt u een klacht of zorg bespreken? Neem contact op.<\/p>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-b6996969baa22248d394d071f66c6903 {\n  border-radius: 100px;\n  font-size: 16px;\n  line-height: 18px;\n}\n.btn-shadow#default-btn-b6996969baa22248d394d071f66c6903 {\n  box-shadow: 0 1px 6px rgba(0,0,0,0.12);\n  transition: box-shadow 0.2s ease-out, opacity 0.45s;\n}\n.btn-shadow#default-btn-b6996969baa22248d394d071f66c6903:hover {\n  box-shadow: 0 5px 11px 0 rgba(0,0,0,0.18), 0 4px 15px 0 rgba(0,0,0,0.15);\n}\n.btn-flat#default-btn-b6996969baa22248d394d071f66c6903 {\n  box-shadow: none;\n}\n.btn-flat#default-btn-b6996969baa22248d394d071f66c6903:hover {\n  box-shadow: none;\n}\n#default-btn-b6996969baa22248d394d071f66c6903.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-b6996969baa22248d394d071f66c6903 > i {\n  margin-right: 8px;\n  font-size: 16px;\n}\n#default-btn-b6996969baa22248d394d071f66c6903:not(:hover) {\n  border-width: 0px;\n  color: #ffffff;\n  background: none !important;\n  padding: 16px 24px 16px 24px;\n}\n#default-btn-b6996969baa22248d394d071f66c6903:not(:hover) * {\n  color: #ffffff;\n}\n#default-btn-b6996969baa22248d394d071f66c6903:hover {\n  border-width: 0px;\n  color: #ffffff;\n  padding: 16px 24px 16px 24px;\n}\n#default-btn-b6996969baa22248d394d071f66c6903:hover * {\n  color: #ffffff;\n}\n#default-btn-b6996969baa22248d394d071f66c6903.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-b6996969baa22248d394d071f66c6903 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-left\"><a href=\"?page_id=1489\" class=\"default-btn-shortcode dt-btn link-hover-off ico-right-side btn-flat \" id=\"default-btn-b6996969baa22248d394d071f66c6903\" style=\"width:240px;\"><span>Neem contact op<\/span><i class=\"fas fa-arrow-right\"><\/i><\/a><\/div><\/div>\n<p>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;hulpzaam-section hulpzaam-hero hulpzaam-hero&#8211;organisation&#8221; css=&#8221;.vc_custom_e6dcbf9ce42b{padding-top:78px!important;padding-bottom:78px!important;padding-left:20px!important;padding-right:20px!important;background-color:#48665f!important;}&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;hulpzaam-hero__image&#8221; css=&#8221;.vc_custom_052fcf1acb7a{min-height:430px!important;padding:0!important;background-image:linear-gradient(90deg,rgba(36,59,53,.18),rgba(36,59,53,.02)),url(https:\/\/wp.mcae.nl\/wp-content\/uploads\/2026\/09\/hero-home.png)!important;background-position:center!important;background-repeat:no-repeat!important;background-size:cover!important;}&#8221;] [\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;hulpzaam-hero__content&#8221;] [\/vc_column][\/vc_row] [vc_row el_class=&#8221;hulpzaam-section hulpzaam-rich-text hulpzaam-family-organisation&#8221; css=&#8221;.vc_custom_39745966795d{padding-top:78px!important;padding-bottom:78px!important;padding-left:20px!important;padding-right:20px!important;background-color:#ffffff!important;}&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-xs-12&#8243;][vc_column_text] Een klacht bespreken De actuele interne en externe klachtenroute wordt hier beschreven op basis van Nederlandse bronnen en de goedgekeurde werkwijze van HulpZaam. [\/vc_column_text][\/vc_column][\/vc_row] [vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;hulpzaam-section hulpzaam-cta-band hulpzaam-family-organisation&#8221;&hellip;<\/p>\n","protected":false},"author":4,"featured_media":3763,"parent":1479,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3773","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/wp.mcae.nl\/index.php?rest_route=\/wp\/v2\/pages\/3773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.mcae.nl\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.mcae.nl\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.mcae.nl\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.mcae.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3773"}],"version-history":[{"count":4,"href":"https:\/\/wp.mcae.nl\/index.php?rest_route=\/wp\/v2\/pages\/3773\/revisions"}],"predecessor-version":[{"id":3854,"href":"https:\/\/wp.mcae.nl\/index.php?rest_route=\/wp\/v2\/pages\/3773\/revisions\/3854"}],"up":[{"embeddable":true,"href":"https:\/\/wp.mcae.nl\/index.php?rest_route=\/wp\/v2\/pages\/1479"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wp.mcae.nl\/index.php?rest_route=\/wp\/v2\/media\/3763"}],"wp:attachment":[{"href":"https:\/\/wp.mcae.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}